Privacy Policy

This privacy policy gives details of how we collect and process your personal data when you choose to use our site – and when you purchase a product or service, sign up to a newsletter or enter a competition we might be running.

By giving us your data you agree that you are free and able to do so.


STWriter is the data controller and we are responsible for your personal data. STWriter could also be referred to as we/us in this policy.

Our website address is: and you can contact us at [email protected] or via the contact pages on this site if you wish to notify us about any aspect of this notice or if you’re unhappy about how we collect and use your data.

You are also free to complain to the Information Commissioner’s Office who are the UK authority for data protection.

If you do have a complaint, it would be preferable if you could contact us first so we can attempt to resolve it.


Data includes any information capable of identifying an individual and does not include anonymised data.

We might process certain types of personal data about you including the following:

> identity data such as your name, username, marital status, title, date of birth and gender

> contact data such as your billing address, delivery address, email address and contact numbers

> financial data such as bank account and payment card details

> transaction data such as payment details between us and any purchases made by you

> technical data including your login details, internet protocol addresses, browser type and version, browser plugin types and versions, time zone and location settings, operating system and platform and other technology on the devise you use to access our website

> profile data such as your username and password, orders or purchases, your interests, preferences, feedback and survey responses

> marketing communication data such as your preference to receive or not receive marketing communications

It’s possible we may process Aggregated Data from your personal data but this will not reveal your identity so is not personal data – for example when we review your usage data to work out a percentage of site users using a specific page or feature of our website. If we then link the aggregated data to your personal data it is then treated as personal data.

We do not collect sensitive data such as data that includes details of your race, ethnicity, religion, beliefs, sex life, sexual orientation, political opinions, union memberships, health, genetic data, biometric data, criminal convictions or offences.

If, however, we are required to collect personal data by law or under the terms of a contract and you fail to give such information, we may not be able to carry out the work or contract – i.e. deliver services to you.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you contact us via one of our contact forms or through the email address listed on the site, we will retain the information you send us for the purposes of dealing with your request and responding to any query, question or quotation report you may want.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.


Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Your data isn’t shared with any third party organisations that aren’t directly for the purpose of website analytics, traffic analysis, IT service administration, Legal ramifications, governing and tax including things like, but not limited to, Google analytics, IT service providers, Lawyers, bankers, auditors, insurers, accountants, HM Revenue and Customs regulators.

Any data we may have is kept strictly confidential and is never sold or traded in any way shape or form.


If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

To decide the appropriate retention period for any personal data we look at things like the nature, sensitivity and potential risk of harm of any personal data.

The law requires that we keep basic information about our clients and customs, including contact, identity, financial and transactional data for six years after they have ceased being customers. This is for tax purposes.


If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to request access, correction, erasure, restriction, transfer or object to the processing of or withdraw consent to your data.


Visitor comments may be checked through an automated spam detection service.

In addition, the website may include third party links, plugins and applications. By clicking on such links or enabling these connections, you could be allowing third parties to collect your data. We have no control over how these third parties collect your data and what they do with it.


Any contact information you provide for the purpose of answering a query or giving a quotation will be retained to deliver the information you have requested.